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Commercial & Product Support
Here at Rhopoint, we pride ourselves on giving the very best service by building an open, trusting, and professional relationship with all our customers.
Commercial Support
Our friendly and knowledgeable team are on hand to assist with pricing, quotations and any other queries you may have, including:
Buffer Stock Agreements
We’ll work closely with you to maintain a safe stock level of any products that you require and endeavour to keep costs to a minimum. This enables us to supply parts as quickly as possible to ensure as little downtime on projects as possible.
MOQ’s / MOV’s
Ensure your budgets are met with negotiable Minimum Order Quantities (MOQ) on certain product ranges. This is also the case for Minimum Order Values (MOV). As a customer focused business, we try our best to avoid implementing these where possible. Speak to our sales team to discuss your requirements.
Scheduled Deliveries
Need a one off or scheduled deliveries for future requirements within the UK, Europe or other international countries? We are able to work with your specified timescales and arrange deliveries to best suit your needs via kanban, scheduled or call-off orders.
Quoting & Invoicing
We try to make our customers journey as easy and simple as possible. To achieve this we have made our quotation process accessible through all channels with a quote being sent ASAP to your inbox. For any invoicing queries, we have a dedicated team ready to help when you need them most.
Product Support
Alongside our proficiency in commercial support, we also have several qualified engineers within our team that can offer in depth product knowledge and support when you need it most.
Our expert team have been working closely with our manufacturing partners for many years, placing us in a unique position to advise on projects, whether specialised custom or standard stocked parts.
As part of our product support, we offer the following:
Stocked Items
A range of standard stocked items in our UK warehouse, available for immediate dispatch.
Short Lead Times
Need something quickly? We offer short lead times available for supplier stocked items and some custom parts. Contact us for more details.
Customised Products
We offer customisable options for many of our products. View our Customised Parts page for further information on this service.
Ancillary Services
- Tape & Reeling (SMD, Radial, Axial)
- Component Cropping & Preforming
- Barcoding
Quotes, Delivery & Returns
Quote Process
offer various ways for you to get in contact regarding any quotation requests you have.
You can contact us via email, telephone, live chat or web enquiries. In each instance, a member of our team will review your request and raise an official quotation as quickly as possible, sent via email for your approval.
For stocked items, this will be within 1 to 2 working days. For non-stocked items and custom products, quotation times vary. In these instances, a member of our team will update you on the latest feedback we have.
Our quotations are made exclusive of any VAT, this will be applied at the invoicing stage should VAT be applicable.
Currency & Payment Types
We offer quotes and accept orders in three currencies:
- £ GBP (BACS & Credit Card)
- $ USD (BACS)
- € EURO (BACS)
On your quotation, you will find the exchange rate used at the time of creation. We’ll automatically convert the value on your invoice in line with the current exchange rate. Any differences from the original quote will be reflected on your invoice.
Conditions of Sale
Any orders placed with Rhopoint Components Ltd are accepted only subject to our Terms and Conditions, a copy of which can be found here.
Order Amendments
Once an order has been accepted and a delivery date confirmed, it may not be possible to make any amendments to your order. Should this be an issue, we will endeavor to liaise with our suppliers to find the best solution.
Cancellations
Once accepted and delivery has been confirmed a purchase order cannot be cancelled. Strictly NCNR unless under the provisions noted on our Terms and Conditions.
Delivery
We quote delivery costs on a case-by-case basis depending on the destination country.
As a standard, we use DHL for our deliveries, however, if you have a preferred courier that you would like, we are able to use these with a valid account number.
The below guide is for the approximate delivery times once stock is available at Rhopoint
| Delivery Location | Transit Times |
|---|---|
| UK | 2 – 3 Working Days |
| Europe | 3 – 5 Working Days |
| Rest of World | 5 – 7 Working Days |
Delivery times can vary depending on the stock situation. Each suppliers lead times vary depending on the product and availability, this will be communicated on your quotation.
Returns
If you feel you need to return at item, please contact our customer service team who will be happy to look into each request on a case by case basis.
The standard process is to issue an RMA for items to be returned. Once returned, our team will discuss the next steps.
For more information about delivery and returns, please refer to our Terms and Conditions.
